Policies and action plans

A cultural organisation needs a policy for implementing accessibility in its strategic planning. An accessibility policy demonstrates a commitment to making services accessible to everyone. The action plan gives concrete ways of achieving this aim. It can be based on information gained through an accessibility survey. A survey can help in deciding priorities and timetables, and in designating the responsible personnel. Budgeting is a crucial part of planning.

From policy to action

- "sell" the idea and promote interest in accessibility among co-workers; note that it is essential that the leadership of the organization is in favour and is committed

- form a team to make a policy document concrete enough to give guidelines and tools to also recognize the successes or failures

- define staff responsibilities

- make action plans, including timetables and budgets

- make plans together with users: test your ideas, plans and actions in the process, seek feedback from your audiences

- check how the employment procedures in your organisation reflect the diversity of the population, and include statements on this in employment policy

- if obstacles are encountered, such as the protection of a historical environment or the conflicting needs of different audiences, there always seems to be a solution available